Shipping policy

## Shipping destinations

We ship to the destinations shown as available at checkout. Orders are accepted only where a shipping service and delivery estimate can be provided.

## Fulfilment and carrier

EuroserPOD products are produced and dispatched from Türkiye. European orders are shipped by UPS. Production generally takes 1 business day before dispatch; the delivery estimate displayed at checkout is the applicable estimate for the destination. Weekends, public holidays, remote locations, customs processing, severe weather, incorrect addresses and carrier disruptions can cause delays.

## Duties, import taxes and DDP

For eligible European orders, where checkout identifies the shipment as duties and taxes paid or DDP, the import duties and import taxes shown at checkout are collected in advance and UPS is instructed to deliver on a Delivered Duty Paid basis. For any destination or order where checkout does not state that duties and taxes are paid, import charges may be payable by the recipient. Please review the checkout total before completing your order.

## Tracking and delivery addresses

Tracking is sent by email after dispatch. Customers are responsible for providing a complete and accurate delivery address. Contact info@euroserpod.com promptly if an address is incorrect; changes cannot be guaranteed once fulfilment begins.

## Delivery issues

If tracking shows a delay, loss or delivery issue, contact us with your order number and we will review it with UPS.

## Returns

Eligible items may be returned within 30 calendar days after delivery. Customers in the EEA and United Kingdom also have the mandatory cancellation rights described in our Return and Refund Policy. Return eligibility, instructions and return-shipping responsibility are set out there.