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Questions about a collection, an order, or a gifting idea? Send us a note and our team will help.

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Quick answers.

When will my order arrive?

Most orders arrive within 5–8 business days from the order date, including 1–2 business days for processing. We’ll email tracking details when your order ships.

Do you ship free?

Yes—every order ships free to U.S. addresses.

How do I care for my piece?

Follow the care notes on each product page and the product label. Our Inspiration blog also has a full rug care guide.

Can I return an item?

You may request a return within 30 calendar days after delivery. Items must be unused, unwashed, and in their original condition. Contact info@euroserpod.com before returning an item and see our Refund Policy for complete terms.