Refund policy

30-Day Returns

We accept return requests within 30 calendar days after delivery. Items must be unused, unwashed and in their original condition and packaging where reasonably possible.

EEA and United Kingdom cancellation rights

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to cancel eligible distance purchases within 14 days after delivery. To exercise that right, email info@euroserpod.com with your order number and a clear cancellation statement before the 14-day period ends. This statutory right is in addition to our 30-day voluntary returns period. Where the law permits, the statutory cancellation right does not apply to goods made to a customer's specifications or clearly personalised. Any such exception is assessed under the applicable law.

How to request a return

Email info@euroserpod.com with your order number before sending an item back. We will provide return instructions. Returns sent without approval may be delayed or refused.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable, except where applicable law requires otherwise.

Damaged, defective or incorrect items

Contact us within 30 days after delivery and include your order number, photographs of the full item and the issue, and the shipping label when relevant. If the claim is approved, EuroserPOD will arrange and pay for the appropriate replacement, return or refund.

Refunds

We will notify you after receiving and inspecting an approved return. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Changes and cancellations

Email us as soon as possible if you need to cancel an order or correct an address. Changes and cancellations are not guaranteed after fulfilment begins.

Exceptions

Gift cards are non-returnable. Items showing use, washing, avoidable damage or material alteration are not eligible for a voluntary change-of-mind return. Ordinary discounted merchandise remains eligible unless it was clearly marked final sale before purchase. Nothing in this policy limits mandatory consumer rights.