Refund policy

Return & Refund Policy

Last updated: January 14, 2026

We want you to feel confident shopping with us. Please review the information below so you know exactly what to expect if something isn’t right with your order.

Because many of our products are made to order or personalized, some items are not eligible for return. However, if there’s an issue due to a defect or our error, we’re here to help.

1. Items Not Eligible for Return

The following items are not eligible for return or refund unless there is a manufacturing defect or an error on our part:

  • Personalized or custom-made items (including user-uploaded designs, customized templates, or monograms)

EU/UK customers:
Please note that the statutory 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized, in accordance with applicable consumer protection laws.

2. Quality Tolerances (What Is Not Considered a Defect)

Our products are crafted using textile printing and finishing processes. Minor variations are considered normal and are not classified as defects:

  • Color: Slight differences from on-screen previews due to screen settings, fabric texture, or print profiles

  • Size: Final dimensions may vary by approximately ±2–3 cm due to standard cutting and sewing tolerances

  • Design placement: Small shifts in placement or scale within normal production limits

3. If There’s a Problem With Your Order

If your item arrives damaged, defective, or incorrect, please contact us at
info@euroserpod.com within 14 days of delivery and include:

  • Your order number

  • Clear photos or videos showing the issue and the full product

  • Photos of the packaging and shipping label (for damage or missing item claims)

After reviewing your request, we will offer a solution, which may include a replacement, repair, or refund, depending on the situation. In some cases, we may ask you to return the item or safely dispose of it locally.

4. Lost Packages & Delivery Issues

If tracking shows your order as “delivered” but you haven’t received it, please contact the shipping carrier first.
If the issue cannot be resolved, reach out to us and we’ll assist you with the next steps, including filing a claim and arranging a reshipment if approved.

5. Order Changes & Cancellations

Because orders move into production quickly, any change or cancellation request must be submitted within 2 hours of purchase.
Once production has started, we’re unable to modify or cancel the order.

6. Return Authorization (If Approved)

If a return is authorized by our team:

  • Items must be returned in their original condition

  • The return must be shipped within 7 days of approval

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defect

  • Please keep your return tracking information, as we are not responsible for items lost in transit

7. Refunds

Once a return or claim is approved, refunds are issued to the original payment method.
Processing times vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is the result of our error.

Our Commitment

Most customers keep and enjoy their products, but if something doesn’t meet expectations due to a genuine issue, we’ll always work with you to find a fair solution.